Family Share settings

Note: This information is in case you have issues after setting up Family sharing.

Problems with family sharing on the iPhone are typically caused by settings in Family Sharing (see below), duplicate Apple ID’s (a different ID for iCloud and the App store), or a new credit card that has not been updated with the App store.

Below are screen shots of the settings for both the organizer’s phone (the person who bought the app) and the adult (the person sharing the app). Screen shots are from an iPhone 12. Your phone may look different, but setting information should be the same.

THE ORGANIZERS PHONE (STEPS 1–7):

STEP 1: Go to Settings on the organizer’s phone (person who bought the app) and tap on “Family.”

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STEP 2: Click on the name of the organizer (#1 ME). You’ll tap on the other name in step 7.

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STEP 3: Make note of the Apple ID, then tap on “Purchases.” You’ll return to this screen and tap on Subscriptions in step 5.

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STEP 4: Make sure that “Share My Purchases” is on and that the Apple ID matches the previous screen.
Tap the Back button and continue to step 5.

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STEP 5:  Tap the back button until you get to this screen and tap  Subscriptions

(Note: this image is step 3  shown again)

STEP 6: You should see the app logo with the words “Shared by You.”
Tap back button.

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  STEP 7: (Note: this image is step 2 shown again): Tap on the name of the person you are trying to share with (Adult).
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STEP 8:  The person being shared to should have a separate Apple ID.
Subscriptions should show that the user has access. Tap on Subscriptions to make sure the access is for the MapChick app.
Note: It is okay if Purchases is marked as “Not sharing” in this setting.

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STEP 9: After tapping on Subscriptions, you should see the MapChick logo and the words “Shared by You.”

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USER’S PHONE  (typically marked as Adult)

STEPS 1-4

Note: The settings on this phone should look the same as steps 6 and 7 under the organizer instructions.

 
STEP 1: Go to settings and tap on “Family.”

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STEP 2: Tap on the name of the phone being shared to (Adult).

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STEP 3: You should see the Apple ID. Tap on “Subscriptions.”

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STEP 4: The app logo should show along with the name of the person who shared the app.